Help Center & FAQ

PrimeStyleAI is a digital fashion decision-support platform designed to help you visualize outfits and make confident purchase decisions. We do not sell clothing directly — all purchases are made on the retailer's website.

Yes, an account is required to access try-on features, save outfits, and manage your tokens and subscriptions.

Upload your photo, select items from our curated catalogs, and our AI creates an illustrative visualization of how the outfit may look on you. Please note that results are for visualization purposes only and may not perfectly reflect real-world fit.

Try-on results are influenced by image quality, garment design, and technical limitations of AI visualization. Results are illustrative and should not be taken as guarantees of real-world appearance.

If a try-on image fails to generate due to a technical issue, your tokens will be credited back to your account.

Yes, you can delete your uploaded photos from your account at any time.

Tokens are usage credits that power try-on image generation, outfit creation, and other premium features on PrimeStyleAI.

Subscription tokens reset each billing cycle. One-time token packs do not expire unless otherwise stated at the time of purchase.

Tokens are non-refundable once delivered to your account, except in cases of duplicate charges or verified system failures. Please refer to our Refund Policy for full details.

Subscriptions provide ongoing premium access along with a monthly token allocation. They auto-renew unless canceled before the next billing cycle.

You can cancel your subscription through your account settings. Your access remains active until the end of the current billing period.

Past charges are generally non-refundable. Limited exceptions may apply for duplicate charges or major service issues. Contact support for assistance.

No. PrimeStyleAI does not sell clothing. All clothing items are sourced from third-party retailers, and purchases are made directly on their websites.

Prices displayed are estimates or currency conversions provided for your convenience. The final price is always determined on the retailer's website at the time of purchase.

All returns and exchanges are handled directly with the retailer from whom you made your purchase. PrimeStyleAI is not involved in the transaction or fulfillment process.

We use industry-standard security measures including encryption, access controls, and secure cloud infrastructure. Your photos are not used for AI training without your explicit consent.

No. PrimeStyleAI does not sell your personal information.